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Terms and Conditions

TERMS OF USE OF FREUDIKA

Please carefully review these Terms of Use (the “Terms”) before accessing or using the Freudika Platform and/or the Services (as defined below).

If you do not agree to these Terms in their entirety, you are not entitled to access or use the Freudika Platform in any manner.

By using the Freudika Platform, you confirm that you have read, understood, and fully agree to these Terms and accept the obligations arising from them.

1. GENERAL INFORMATION

1.1. Terms of Use

These Terms set forth the rules and conditions governing your access to and use of the digital platform Freudika, including the website, its subdomains, related mobile applications, and software (collectively, the “Freudika Platform”).

In marketing, descriptive, and user-facing materials, the Freudika Platform may also be referred to as the “Freudika Space”, which does not alter its legal nature as a digital platform.

Use of the Freudika Platform and any features and services available through it (the “Services”) is permitted solely in accordance with these Terms, as well as any other rules, policies, or documents published on the Freudika Platform or otherwise made available to you by Freudika.

By creating an account on the Freudika Platform or otherwise using the Platform, you enter into legally binding contractual relations with Freudika from the moment you begin using the Platform and confirm your unconditional acceptance of these Terms.

These Terms, together with the Refunds and Payments Policy, Privacy Policy, Cookie Policy, and any special terms applicable to specific services published in the relevant legal sections of the Freudika Platform, collectively constitute legally binding agreements governing the relationship between Freudika and any User of the Freudika Platform or its visitors.

By using the Freudika Platform, you agree that the collection, processing, storage, and transfer of your personal data are carried out in accordance with the Privacy Policy and the Cookie Policy as in effect at the relevant time.

1.2. Territorial Scope

The Freudika Platform is intended for use by Users located, inter alia, within the territory of the European Union, as well as Ukraine, Moldova, Türkiye, Serbia, Montenegro, Albania, Georgia, Azerbaijan, Armenia, Kazakhstan, Uzbekistan, Kyrgyzstan, and Tajikistan.

The User bears sole responsibility for complying with all applicable laws and regulations of their jurisdiction when using the Freudika Platform.

1.3. Amendments to the Terms

Freudika reserves the right to amend or supplement these Terms at any time by publishing an updated version on the Freudika Platform. In the event of material changes, Freudika may notify Users via the Platform or by email associated with the User’s account.

Users are encouraged to regularly review the current version of the Terms. Continued use of the Freudika Platform after the amendments take effect constitutes acceptance of the revised Terms. If you do not agree with the amendments, you must cease using the Freudika Platform and delete your account.

2. FREUDIKA SERVICES AND THE ROLE OF THE PLATFORM

2.1. Role of Freudika

Freudika is a digital platform that provides technological and organizational tools to facilitate contact and interaction between Clients and Specialists.

Freudika does not provide medical, psychotherapeutic, psychological, or counseling services and is not a medical institution, educational organization, or healthcare provider.

All counseling, therapeutic, and other professional services are provided directly by Specialists acting independently and autonomously from Freudika.

2.2. Categories of Users

For the purposes of these Terms, the following categories of Users apply:

  • Client — a registered User who seeks counseling or therapeutic services and receives Sessions through the Freudika Platform.
  • Specialist — a registered User who provides counseling or therapeutic services to Clients through the Freudika Platform.
  • User — any individual who accesses the Freudika Platform, including Clients and Specialists.

2.3. Sessions

A Session is a scheduled online consultation or therapeutic meeting between a Client and a Specialist, conducted using the tools of the Freudika Platform or other communication means permitted by the Platform.

Freudika does not control the content, methods, duration, outcomes, or effectiveness of Sessions and does not guarantee the achievement of any therapeutic, psychological, or other results.

2.4. Independence of Specialists

Specialists act as independent professionals and are not employees, agents, representatives, or contractors of Freudika.

Freudika does not exercise control over:

  • the methods of work of Specialists;
  • the content of Sessions;
  • professional conclusions or recommendations;
  • the outcomes of interactions between Clients and Specialists.

2.5. Payments as Fulfillment of Obligations

Any payment made by a Client to Freudika through the Freudika Platform shall be deemed proper and full performance of the Client’s obligation to pay for the Session to the relevant Specialist.

Freudika acts solely as a technological intermediary facilitating the receipt and distribution of payments and is not a party to the contractual relationship between the Client and the Specialist with respect to the provision of professional services.

2.6. Territorial Restrictions

Freudika does not provide Services to individuals who permanently reside in or are physically located within the territory of the United Kingdom.

By registering on the Platform and using the Services, the User represents and warrants that they are not a resident of the United Kingdom and do not access or use the Services from the territory of the United Kingdom

3. USER OBLIGATIONS

3.1. Eligibility to Use the Services

The Services are available and may be used exclusively by individuals who have reached the age of 18 and have the legal capacity to enter into legally binding contracts in accordance with applicable law.

Persons under the age of 18 are not considered Users of the Platform and are not entitled to independently create accounts or use the Services.

At the same time, an adult Client (a parent or legal guardian) is entitled to participate in Sessions jointly with their minor child, provided that such Client:

  • independently initiates and pays for the Session;
  • is continuously present during the Session or assumes full responsibility for the participation of the minor;
  • assumes full responsibility for compliance with applicable law and the protection of the minor’s interests.

Freudika does not provide Services directly to minors and does not enter into any contractual relationships with them.

Freudika reserves the right to restrict or prohibit access to the Freudika Platform for Users located in certain countries or regions if required by applicable law, sanctions regimes, or internal risk management policies.

3.2. Specialist Verification

Freudika has the right to request that a Specialist provide an identity document issued by a governmental authority (passport, national identity card, or similar), as well as documents confirming the declared education, professional training, or qualifications (diplomas, certificates, or other supporting documents).

A Specialist may be required to upload copies of the relevant documents through the Freudika Platform.

Upon successful completion of the verification procedure, a corresponding indicator (badge) confirming verification on the Freudika Platform is added to the Specialist’s profile.

At the current stage, all Specialists admitted to providing Services through the Freudika Platform undergo mandatory manual verification. Freudika reserves the right to modify verification procedures, levels, and visual indicators in the future, including the use of different statuses or markers, without altering the legal nature of the Services provided.

The Specialist agrees that certain information and materials provided for verification purposes (including, but not limited to, education details, qualifications, certificates, and other supporting documents or excerpts/images thereof) may be displayed on the Specialist’s profile on the Freudika Platform and made available to Clients for the purpose of enhancing transparency and enabling informed selection of a Specialist.

Freudika may verify the documents and information provided by the Specialist to the extent deemed reasonable and sufficient by Freudika, including checks of formal characteristics, validity periods, consistency with declared information, and the use of third-party verification providers and/or KYC/AML procedures applied by payment partners. However, Freudika does not guarantee or warrant the complete accuracy, currency, or authenticity of all information provided by the Specialist and bears no responsibility for information that is false, incomplete, or misleading due to the Specialist’s actions or omissions.

Freudika undertakes reasonable measures to verify the identity of Users where required for Platform security, payment processing, and compliance with legal and payment partner requirements. However, due to the limitations of remote identification methods, Freudika cannot fully eliminate the risk of misidentification or unauthorized use of an account by third parties. Users undertake to exercise reasonable caution when interacting with each other and to promptly notify Freudika of any suspicious activity.

3.3. User Interaction and Precautionary Measures

When interacting with other Users, you are required to exercise reasonable caution and common sense to protect your personal safety and property, similar to interactions with unfamiliar individuals in an offline environment.

Freudika bears no responsibility for the conduct of any User, regardless of whether such conduct occurs online or offline.

3.4. Confidentiality and Personal Data

You may use certain features of the Freudika Platform without providing personal data that enables identification. However, access to certain Services may require the provision of personal data.

The collection, processing, storage, and transfer of personal data are carried out in accordance with the Freudika Privacy Policy.

3.5. Payments

Payments on the Freudika Platform are processed using third-party payment processors, enabling Freudika to:

a. accept payments from Clients without directly storing or processing payment data;

b. facilitate settlements and payouts to Specialists.

Freudika does not store bank card details or other sensitive payment data of Users.

For the avoidance of doubt, any payment made by a Client to Freudika through the Freudika Platform constitutes proper and full performance of the Client’s payment obligation to the relevant Specialist for the Session provided through the Platform.

Detailed terms regarding payments, refunds, and the resolution of payment disputes are set out in the Refunds and Payments Policy, which forms an integral part of these Terms.

3.6. Refunds

Freudika aims to ensure transparency and predictability in the financial relationships between Clients and Specialists.

The procedure, conditions, and limitations applicable to refunds are governed in detail by the Refunds and Payments Policy.

To the maximum extent permitted by applicable law, any refunds, including partial refunds, are carried out exclusively in accordance with the procedure and on the terms set out in the said Policy and at Freudika’s discretion.

4. RIGHTS AND RESTRICTIONS

4.1. Your Right to Use the Freudika Platform

If you are a Client, Freudika grants you, subject to these Terms, a non-transferable, non-sublicensable, non-exclusive, and limited right to access and use the Freudika Platform solely for personal, non-commercial purposes related to receiving consultation and/or psychotherapeutic Services.

If you are a Specialist, Freudika grants you, subject to these Terms, a non-transferable, non-sublicensable, non-exclusive, and limited right to access and use the Freudika Platform solely for the purpose of providing professional consultation and/or psychotherapeutic Services to Clients through the Freudika Platform.

You agree not to access, copy, or extract any content or information from the Freudika Platform by means of automated tools (including, but not limited to, scripts, bots, crawlers, or scrapers), or to use any other data extraction technologies, unless expressly authorized by Freudika under a separate written agreement.

No Freudika materials made available to you in connection with the Services may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the prior written consent of Freudika, except as expressly permitted under these Terms.

You may not transfer or provide access to your account credentials to any third party.

Freudika may impose reasonable limitations on the scope and manner of use of the Freudika Platform, including limitations based on time, number of devices, or volume of accessible information, in order to ensure security and prevent unauthorized use of the Services.

All rights not expressly granted under these Terms are reserved by Freudika.

4.2. Your Account

Certain Services are available only to registered Users. In order to use such Services, you must create a Client or Specialist account on the Freudika Platform.

You are responsible for maintaining the confidentiality of your account credentials and for all actions taken using your account. You must immediately notify Freudika if you become aware of or suspect any unauthorized use of your account.

You may use certain features of the Freudika Platform without registration. This does not exclude the application of these Terms or any other rules and policies of Freudika governing your interaction with the Platform.

A User may maintain no more than one account, unless otherwise expressly agreed with Freudika.

You agree not to transfer, assign, or grant access to your account to any third party, and not to rent, resell, or otherwise reassign access to the Freudika Platform or the Services.

When creating an account, Freudika may collect personal data directly from you or obtain such data from third-party authentication services (such as Google or Apple), if you choose the relevant registration method. Processing of such data is carried out in accordance with the Privacy Policy.

A Specialist is required to provide a profile photograph and an audio presentation. A Client may, but is not required to, upload a profile photograph. You may edit your account information at your discretion.

4.3. Direct Interactions

Freudika does not participate in the content or conduct of Sessions between Clients and Specialists, except where such involvement is necessary:

a. to ensure compliance with these Terms;

b. to ensure the security of the Freudika Platform;

c. in cases expressly provided for in the Refunds and Payments Policy.

Freudika does not control the content of consultations, the professional decisions of Specialists, or any reviews, ratings, or other actions taken by Users.

4.4. Representations and Warranties

Representations of Specialists

By using the Services as a Specialist, you represent and warrant that:

a. you provide the Services in compliance with these Terms and other Freudika policies;

b. you comply with the laws of the jurisdiction in which you provide the Services;

c. you bear full and sole responsibility for compliance with applicable professional, ethical, and legal requirements;

d. you provide the Services with due professional care, competence, and within the scope of your declared professional qualifications;

e. you hold valid qualifications, certificates, and other documents required to carry out your professional activities and are responsible for their accuracy and validity;

f. you agree that Freudika may promote your profile and the Services you provide without additional compensation;

g. you agree that Freudika may use and technically enhance your audio presentation within the Freudika Platform;

h. you acknowledge and agree that providing Services outside the Freudika Platform is undertaken entirely at your own risk, and Freudika bears no responsibility for such Services, their content, consequences, payment, or any disputes arising in connection therewith.

Representations of Clients

By using the Services as a Client, you represent and warrant that:

a. you perform in good faith the obligations you undertake in connection with Sessions booked through the Freudika Platform;

b. you do not circumvent or manipulate the payment system, commission structure, or other mechanisms implemented on the Freudika Platform;

c. you interact with Specialists in good faith, respectfully, and exclusively through the Freudika Platform;

d. you acknowledge and agree that any arrangements, Sessions, consultations, or other forms of interaction with Specialists conducted outside the Freudika Platform are not governed by these Terms, and Freudika bears no responsibility for their content, quality, payment, consequences, or dispute resolution;

e. you understand and agree that bypassing the Freudika Platform to obtain Services directly may be treated by Freudika as a breach of these Terms and may result, at Freudika’s discretion, in the application of measures предусмотрених these Terms, including restriction of access to the Platform, without an obligation to refund unused funds, unless otherwise required by applicable law.

4.5. Specialist Audio Presentation and Profile Photograph

The Specialist grants Freudika the right to use the Specialist’s audio presentation, name, and profile photograph for informational, marketing, and promotional purposes within the Freudika Platform and its official communication channels.

The Specialist may withdraw consent to the use of the audio presentation at any time by submitting a corresponding request to Freudika support.

4.6. Specialist Ranking

Freudika uses a combination of factors to display Specialists to Clients, including, but not limited to:

• language of communication;

• time zone;

• availability of time slots;

• completeness and accuracy of the profile;

• responsiveness;

• Client reviews and ratings;

• the Client’s interaction history with the Platform.

Freudika does not guarantee any specific ranking or position of a Specialist’s profile in search or display results.

4.7. User Complaints

A User may submit a complaint regarding Freudika Services by sending a message to the address specified on the Platform marked “Formal Complaint” and providing a detailed description of the situation.

Freudika acknowledges receipt of the complaint, conducts an internal review, and provides the User with a response outlining the outcome and, where appropriate, a proposed resolution.

4.8. Restrictions

By using the Services, you agree to comply with the User Code of Conduct and any other mandatory rules published on the Freudika Platform.

5. FREUDIKA CONTENT

Freudika grants Users a limited, personal, non-transferable and non-exclusive right to use the materials and elements of the Freudika Platform solely within the functionality of the Platform and in accordance with these Terms.

“Freudika Content” includes the Platform interface, texts, visual elements, software solutions, design, as well as other materials created by Freudika and made available through the Platform.

Freudika Content may contain inaccuracies or technical errors. Freudika reserves the right to modify, update or remove any Content at any time without prior notice.

Users are not permitted to copy, reproduce, distribute, modify or otherwise use Freudika Content outside the Platform without the prior written consent of Freudika, except where expressly permitted by these Terms or applicable law.

Nothing within the Freudika Platform shall be construed as granting the User any license or other right to use Freudika Content, except for the limited right of use expressly provided under these Terms.

6. USER-GENERATED CONTENT

The Freudika Platform is primarily intended for the provision of live consultation and/or psychotherapeutic sessions. Freudika is not a digital content marketplace and does not currently sell or license educational materials.

In the course of using the Platform, Users may post or transmit limited materials (including text messages, profile descriptions, audio presentations, and reviews) related to the provision or receipt of Services.

Users bear full responsibility for any content they post or transmit through the Freudika Platform and warrant that such content:

  • does not infringe the rights of third parties, including intellectual property rights;
  • complies with applicable law;
  • does not violate these Terms or the User Code of Conduct.

Freudika does not conduct prior moderation of such content and assumes no responsibility for its content; however, Freudika reserves the right, at its sole discretion, to restrict access to, remove or block any User-generated content if violations of these Terms or applicable law are identified.

Freudika is not responsible for any agreements, materials or information exchanged between Users outside the Freudika Platform.

7. LINKS TO THIRD-PARTY RESOURCES

The Freudika Platform may contain links to websites or online resources that are not owned or controlled by Freudika. Such links are provided solely for the convenience of Users.

Freudika assumes no responsibility for the content, availability, privacy policies or terms of use of any third-party resources. Accessing such resources is at the User’s own risk.

Use of third-party websites is governed by their own terms and policies. Users are encouraged to exercise reasonable caution when interacting with such resources.

8. ADVERTISING AND EXTERNAL COMMUNICATIONS

Freudika may place advertising materials, informational notices and other communications on the Platform, including materials provided by third parties.

Any arrangements, correspondence, transactions or other relationships between a User and third parties, including advertisers, are conducted exclusively between the relevant parties. Freudika is not a party to such relationships and bears no responsibility for their outcomes.

Freudika may also place informational or promotional materials about the Platform and Specialist services on external resources for the purpose of promoting the Platform and attracting Clients.

9. STATUS OF FREUDIKA AND NO EMPLOYMENT RELATIONSHIP

Freudika provides a technological platform for organizing and conducting consultation and/or psychotherapeutic sessions between Clients and Specialists.

Freudika does not provide psychotherapeutic, psychological or medical services and does not act as an employer, agent, representative or partner of Specialists, unless expressly agreed otherwise in a separate written agreement.

Specialists act as independent professionals and independently determine:

  • the content and format of sessions;
  • their availability schedule;
  • methods and approaches within the scope of their professional qualifications.

Freudika bears no responsibility for any tax, insurance or other obligations of Users. Users are solely responsible for compliance with applicable law, including tax and professional regulatory requirements.

10. NO ENDORSEMENT OR RECOMMENDATION

The placement of a Specialist, their profile, information, links, or any materials on the Freudika Platform does not constitute approval, recommendation, accreditation, or endorsement by Freudika.

Freudika does not guarantee:

• any professional outcomes;

• the effectiveness of Sessions;

• that the Services will meet the Client’s expectations.

The User independently decides on the selection of a Specialist and bears full responsibility for the consequences of such choice.

11. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The User may not assign, transfer, or otherwise dispose of their rights or obligations under these Terms, in whole or in part, without the prior written consent of Freudika.

Freudika may assign or transfer its rights and obligations under these Terms as part of a reorganization, business transfer, change of the Platform operator, or by any other lawful means, provided that the rights of Users are preserved.

These Terms are binding upon and shall inure to the benefit of the parties and their respective successors and permitted assigns.

12. FEEDBACK

Freudika may provide Users with the opportunity to submit feedback, suggestions, and ideas regarding the Freudika Platform and the Services (“Feedback”).

By submitting Feedback, you agree that such Feedback may be used by Freudika for the purposes of developing, improving, and promoting the Platform and the Services. Submission of Feedback is voluntary, non-confidential, and free of charge, and does not create any fiduciary or other obligations on the part of Freudika.

Freudika may use the Feedback without compensation and without any obligation to maintain confidentiality, and may disclose or otherwise use such Feedback in any lawful manner.

By submitting Feedback, you grant Freudika and its successors a perpetual, worldwide, irrevocable, royalty-free, transferable, and sublicensable license to use, reproduce, modify, distribute, and otherwise exploit such Feedback for any purpose and by any means, without any obligation to attribute authorship or provide compensation.

13. REVIEWS AND ETHICAL MATTERS

Freudika may use a system of reviews and ratings formed on the basis of evaluations and comments submitted by Users. Specialists agree to receive reviews and ratings from Clients within the functionality of the Platform.

Freudika provides a technical means for publishing reviews as a form of expression of Users’ opinions and does not carry out prior moderation of such reviews. Freudika does not guarantee the accuracy, completeness, or objectivity of reviews unless the relevant publication has been brought to Freudika’s attention as potentially violating these Terms or applicable law.

A User may bear legal liability for reviews or comments posted by them if such content is deemed unlawful, defamatory, or infringing the rights of third parties.

Freudika shall not be liable for opinions, evaluations, or comments expressed by Users.

Ethical Matters

Freudika operates in accordance with the professional and ethical standards of the psychoanalytic and psychotherapeutic community. In the event of complex or disputed situations relating to ethical aspects of the professional activities of Specialists, such matters may be referred for consideration to relevant ethical bodies and committees, including ethical structures operating within the International Federation of Psychoanalysis (IFP), registered in Strasbourg.

The consideration of ethical matters does not constitute judicial or arbitral proceedings and does not replace legal remedies, but may be used as a professional mechanism for assessing compliance with ethical standards.

14. NOTICES

Unless the User has expressly notified Freudika otherwise in writing, Freudika may send notices and other communications by means of:

  • electronic mail;
  • posting messages on the Freudika Platform;
  • other electronic communication channels.

The User agrees that electronic notices have legal effect and shall be deemed received at the time they are sent to the email address specified in the User’s account or at the time they are posted on the Freudika Platform.

The User undertakes to keep their contact details up to date and to regularly review messages on the Platform.

If a User fails to respond within two (2) business days to a communication from Freudika relating to a potential breach of the Terms, a dispute, or a complaint, Freudika shall be entitled to temporarily restrict or suspend access to the User’s account.

All notices addressed to Freudika and having legal significance must be sent in writing to the following address:

FREUDIKA LIMITED

167–169 Great Portland Street

Fifth Floor

London, United Kingdom

W1W 5PF

The contact email address and other communication channels are specified on the Freudika Platform.

15. TERMINATION AND ACCESS RESTRICTIONS

Freudika reserves the right, at its sole discretion, to suspend or terminate a User’s access to the Freudika Platform, in whole or in part, in the cases предусмотрені by these Terms, as well as in other cases permitted by applicable law.

Use of the Services from a territory where the provision of the Services is expressly prohibited by these Terms, as well as the provision of false or misleading information regarding the User’s place of residence or actual use of the Services, constitutes a material breach of these Terms.

In such cases, Freudika shall be entitled, at its sole discretion, to suspend or terminate the User’s access to the Services without any refund of funds and without payment of any compensation.

15.1. Termination of Client Access

Freudika may suspend or terminate a Client’s access to the Freudika Platform at any time, with or without prior notice, including, but not limited to, in the event of:

• violation of these Terms, the User Code of Conduct, or other mandatory Platform rules;

• circumvention of the Freudika Platform, including attempts to obtain Services directly from Specialists;

• abuse of the payment system, initiation of unjustified refunds or chargebacks;

• actions creating risks to the safety, reputation, or rights of other Users or Freudika.

15.2. Termination of Specialist Access

Freudika may suspend or terminate a Specialist’s access to the Freudika Platform:

a. immediately — in the event of a material breach of these Terms, including, but not limited to, violations of professional or ethical standards, circumvention of the Platform, provision of false information, or violation of applicable law;

b. on other grounds, including, but not limited to: complaints regarding sexual harassment, other forms of unacceptable behavior, threats, intimidation, fraud, falsification of documents or qualifications;

c. at Freudika’s initiative without stating a reason, provided that written notice is given at least thirty (30) calendar days in advance, unless immediate action is required for safety or legal compliance reasons.

15.3. Consequences of Termination

Freudika may delete, restrict, or retain access to information and materials associated with the User’s account to the extent permitted by applicable law.

If a User’s access has been suspended or terminated due to a breach of these Terms, the User understands and agrees that:

• the User is not entitled to a refund of any unused funds, sessions, or balance, unless otherwise required by law;

• Freudika may retain any remaining balance as liquidated damages, to the extent permitted by applicable law.

15.4. Inactive Accounts

If a User has not logged into their account on the Freudika Platform for more than one hundred eighty (180) consecutive calendar days, the account may be suspended and any unused balance may be forfeited, unless otherwise required by applicable law.

15.5. Survival

Notwithstanding termination or suspension of a User’s access to the Freudika Platform, any provisions of these Terms which by their nature should survive (including, but not limited to, provisions on liability, disclaimers, dispute resolution, and governing law) shall remain in full force and effect.

16. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in and to the design, structure, interface, source code, functionality, and other elements of the Freudika Platform, as well as any materials and information published on the Platform, belong to Freudika and/or its licensors and are protected by applicable intellectual property laws and international treaties.

The User is granted a limited, non-exclusive, non-transferable right to use the Freudika Platform solely within its functional purpose and in accordance with these Terms.

The User may not copy, reproduce, modify, distribute, decompile, reverse engineer, create derivative works from, or otherwise use the Freudika Platform or any of its elements without the prior written consent of Freudika, except as expressly permitted by these Terms or applicable law.

The names, logos, trademarks, service marks, and other designations of Freudika used on the Platform are the intellectual property of Freudika. Any use of such designations without the prior written consent of Freudika is prohibited.

Any trademarks, logos, or other intellectual property objects of third parties displayed on the Freudika Platform belong to their respective rights holders and are used for informational purposes only.

The User may not frame the Freudika Platform, its pages, or individual elements, nor create links in a manner that may create an impression of affiliation, endorsement, or partnership with Freudika, without Freudika’s prior written consent.

At the same time, the User may share links to the Freudika Platform using standard social media sharing features, provided that no distortion of information about Freudika occurs.

All rights not expressly granted to the User under these Terms are reserved by Freudika.

17. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Freudika shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including, without limitation, loss of data, income, reputation, business opportunities, or emotional or psychological distress, arising out of or in connection with:

a. the use of, or inability to use, the Freudika Platform;

b. the conduct of Sessions between Clients and Specialists;

c. the acts or omissions of any Specialist or Client;

d. the content of Sessions, including any recommendations, statements, interpretations, or professional judgments made by Specialists;

e. any decisions made by a Client before, during, or after Sessions;

f. use of the Platform other than in accordance with its intended purpose;

g. technical failures, interruptions, loss of connectivity, errors of payment systems, or third-party services.

Freudika does not guarantee:

• the achievement of any therapeutic, clinical, educational, or personal outcome;

• that Sessions will meet the Client’s expectations;

• uninterrupted, error-free, or fully secure operation of the Platform.

In any event, the total aggregate liability of Freudika for any claims, demands, or actions arising out of or in connection with the use of the Platform shall not exceed the amount actually paid by the Client for the last Session giving rise to the relevant claim, unless otherwise required by mandatory provisions of applicable law.

18. MEDICAL & CLINICAL DISCLAIMER

The Freudika Platform is not a medical institution, healthcare facility, clinic, psychiatric service, or provider of medical services.

All Sessions conducted via the Freudika Platform:

• do not constitute medical treatment, emergency psychological assistance, or psychiatric intervention;

• do not replace in-person medical, psychiatric, or emergency care;

• are not intended for the diagnosis of medical conditions, prescription of medication, or emergency intervention.

Specialists providing services through the Freudika Platform act independently, within the scope of their professional training, certification, and the ethical standards of the relevant professional communities. Freudika does not interfere with the content of Sessions and bears no responsibility for the professional decisions of Specialists.

The Client acknowledges and confirms that:

• participation in Sessions is voluntary and undertaken at the Client’s own risk;

• any recommendations, interpretations, or discussions during Sessions do not constitute medical advice;

• in the event of acute conditions (including suicidal ideation, threats to life or health, psychotic episodes, violence, or crisis-stage addiction), the Client must immediately seek assistance from emergency services or qualified medical professionals.

Freudika shall not be liable for the consequences of:

• independent decisions made by the Client based on Sessions;

• termination or continuation of therapy;

• deterioration of the Client’s psychological or emotional condition;

• use of information obtained during Sessions outside the Platform.

This disclaimer applies in full regardless of whether such risks were foreseeable or previously disclosed.

19. CONFIDENTIALITY

19.1. Confidential Information

In the course of using the Freudika Platform and Services, you may obtain direct or indirect access to certain confidential information of Freudika, its affiliates, partners, Specialists, or Clients, including, but not limited to:

• personal data enabling identification of an individual;

• financial, payment, and settlement information;

• technical, software, and product-related information;

• contractual terms, internal policies, procedures, and guidelines;

• marketing, commercial, and strategic information;

• and any other information which, by its nature, should reasonably be considered confidential

(hereinafter — “Confidential Information”).

19.2. Confidentiality Obligations

Each User undertakes to keep Confidential Information strictly confidential, to use it solely for the purposes expressly permitted under these Terms, and not to disclose such Confidential Information to any third party without the prior written consent of Freudika, except where disclosure is expressly required by applicable law.

All rights, title, and lawful interests in and to the Confidential Information remain with Freudika, its affiliates, partners, and the respective Users.

19.3. Internal Communications Between Freudika and Specialists

Without limiting the foregoing, Confidential Information includes any internal, organizational, financial, methodological, ethical, compliance-related, or other communications between Freudika and Specialists, including, without limitation:

• messages and correspondence via the Platform or other communication channels;

• recommendations, explanations, warnings, and notices;

• discussions relating to payouts, commissions, balances, suspension, or restriction of access;

• instructions and clarifications regarding compliance with these Terms and professional or ethical standards;

• any submissions, findings, or conclusions related to complaints, disputes, or ethical matters.

The Specialist undertakes not to disclose, publish, transmit, or otherwise use such information outside the scope of interaction with the Freudika Platform, including by sharing it with third parties or publishing it on social media, messaging platforms, professional communities, or in the media, without the prior written consent of Freudika.

19.4. Exceptions to Confidentiality

The confidentiality obligations shall not apply to information that the User can demonstrate with legally sufficient evidence:

a. was lawfully in the User’s possession prior to its receipt from Freudika and was not subject to a confidentiality obligation;

b. became publicly available through no act or omission of the User and without breach of these Terms;

c. was lawfully obtained from a third party entitled to disclose it without a duty of confidentiality;

d. was independently developed by the User without use of Confidential Information and without involvement of persons who had access thereto;

e. is required to be disclosed pursuant to a binding order of a court or governmental authority, or by operation of law, or for the purpose of protecting the rights and lawful interests of a party under these Terms — provided that, where legally permissible, the User has given Freudika prior notice and a reasonable opportunity to object to such disclosure.

19.5. Survival of Confidentiality Obligations

Confidentiality obligations shall remain in force both during the term of use of the Platform and Services and after termination or suspension of the User’s account, regardless of the grounds for such termination.

20. INTERNATIONAL USE AND JURISDICTIONAL RESTRICTIONS

20.1. Territorial Scope of the Services

The Freudika Platform is intended for use by Users located within the territory of the European Union, as well as Ukraine, Moldova, Turkey, Serbia, Montenegro, Albania, Georgia, Azerbaijan, Armenia, Kazakhstan, Uzbekistan, Kyrgyzstan, and Tajikistan.

20.2. Access Restrictions in Certain Jurisdictions

Notwithstanding the registration of Freudika Limited in the United Kingdom, the Services of Freudika are not intended for and are not provided to Users located within the territory of the United Kingdom.

Registration on and use of the Freudika Platform by Users (both Clients and Specialists) who are located within the territory of the United Kingdom is not permitted.

20.3. Compliance with Local Laws

By accessing the Freudika Platform and using the Services outside the country of your registration, you acknowledge and agree that you are solely responsible for compliance with all applicable local laws and regulatory requirements.

Freudika does not represent or warrant that the Platform or the Services are appropriate or available for use in all jurisdictions.

21. LIMITATION OF LIABILITY

21.1. General Disclaimer of Liability

To the maximum extent permitted by applicable law, Freudika, its affiliates, directors, officers, employees, and partners shall not be liable to any User or third party for any direct or indirect losses or damages, including, without limitation, loss of profits, data, business reputation, business interruption, emotional distress, or any consequential damages arising out of or in connection with:

  • the use of or inability to use the Freudika Platform;
  • the conduct of Sessions;
  • interactions between Clients and Specialists;
  • the use of information made available on the Platform,

even if Freudika has been advised of the possibility of such damages.

21.2. No Liability for Sessions

Freudika does not provide medical, psychotherapeutic, or other professional services and shall not be liable for the content, course, results, or consequences of Sessions conducted between Clients and Specialists, regardless of the format in which such Sessions are conducted.

21.3. Financial Cap on Liability

The aggregate maximum liability of Freudika for any claims arising out of or in connection with the use of the Platform, the Services, or these Terms shall in any event not exceed the total amount actually paid by the relevant User to Freudika during the last three (3) calendar months preceding the date on which the claim arose.

22. EXCEPTIONS AND MANDATORY LEGAL PROVISIONS

Certain jurisdictions do not allow the complete exclusion or limitation of liability for certain types of damages. In such cases, the liability of Freudika shall be limited to the maximum extent permitted by applicable law, but no further than expressly allowed under such law.

23. SANCTIONS AND LEGAL RESTRICTIONS

23.1. Sanctions Regimes

Freudika does not provide the Services to Users located in territories subject to international sanctions regimes, including, without limitation:

  • Iran
  • Syria
  • North Korea
  • Cuba
  • temporarily occupied territories of Ukraine
  • any other territories subject to sanctions imposed by the European Union or the United Kingdom

23.2. Access Blocking Measures

Depending on the User’s location, Freudika may apply technical and payment-related restrictions, including IP blocking or refusal to process payments, without prior notice.

24. LIQUIDATED DAMAGES

24.1. Grounds for Applying Liquidated Damages

The User and Freudika acknowledge and agree that, in the event of a material breach of these Terms, including, without limitation:

  • circumvention of the Platform and direct settlements between a Client and a Specialist;
  • abuse of refund procedures or chargebacks;
  • use of the Platform in violation of its intended purpose;
  • other actions that have caused or may cause economic or reputational harm to Freudika,

Freudika shall be entitled to retain funds held in the User’s balance as liquidated damages, and not as a penalty.

24.2. Acknowledgement of Reasonableness and Proportionality

The User acknowledges and agrees that:

  • the exact amount of potential damages in such cases is objectively difficult or impossible to determine in advance;
  • the retained amount represents a reasonable and proportionate estimate of the anticipated harm;
  • the parties have knowingly agreed to this mechanism in order to avoid complex and costly legal disputes.

24.3. Preservation of the Right to Additional Compensation

Retention of funds in accordance with this section shall not deprive Freudika of the right to seek compensation for additional damages in cases expressly provided for by applicable law.

25. INDEMNIFICATION

25.1. Indemnification Obligation

By using the Freudika Platform and Services, the User agrees to indemnify, defend, and hold harmless Freudika, as well as its affiliates, directors, officers, employees, contractors, and representatives, from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable legal fees and expenses) arising directly or indirectly out of or in connection with:

a. the User’s actions or omissions in connection with the use of the Freudika Platform or outside the Platform, where such actions are related to the Services;

b. any breach of these Terms, Freudika’s Policies, or any mandatory Platform rules;

c. any violation of the rights of third parties, including but not limited to intellectual property rights, privacy rights, professional, contractual, or other legally protected rights;

d. the provision of false, incomplete, outdated, or misleading information, including profile information, qualifications, status, entitlement to provide services, or payment details;

e. disputes between Users, including but not limited to disputes between Clients and Specialists;

f. circumvention of the Freudika Platform, direct payments or settlements between a Client and a Specialist outside the Platform, or attempts to do so;

g. abuse of refund procedures, initiation of payment disputes (chargebacks), or submission of claims via payment service providers or banks;

h. use of third-party payment providers, services, or integrations;

i. use of links, services, or resources of third parties accessible through the Freudika Platform;

j. violation of any applicable laws, regulatory requirements, or professional standards.

25.2. Duty to Cooperate

The User agrees to reasonably cooperate with Freudika in the defence of any such claims, including by providing information and explanations reasonably necessary for the proper legal defence.

25.3. Right to Assume Exclusive Defence

Freudika reserves the right, at its own expense, to assume exclusive control of the defence and settlement of any claim subject to indemnification under this Section.

In such case, the User shall not settle any claim, admit liability, or enter into any agreement on behalf of Freudika without Freudika’s prior written consent.

25.4. Disputes Between Users

In the event of a dispute between Users, Freudika is not a party to such dispute, and the User hereby releases Freudika from any and all claims, demands, or damages arising out of or in connection with such disputes, except where otherwise expressly required by applicable law.

26. DISPUTE RESOLUTION AND GOVERNING LAW

26.1. Voluntary Pre-Trial Resolution

In the event of any dispute, disagreement, or claim arising out of or in connection with these Terms, the use of the Freudika Platform, or the Services (the “Dispute”), the User and Freudika agree to first use good-faith efforts to resolve the Dispute through amicable, out-of-court negotiations.

To initiate the pre-trial resolution procedure, the User shall submit a written notice to Freudika at the email address specified in the “Contacts” section, describing:

• the nature of the Dispute;

• the relevant factual circumstances;

• the claims asserted.

Freudika shall acknowledge receipt of the notice and review it within a reasonable period, but in any event no later than 30 (thirty) calendar days from the date of receipt.

26.2. No Mandatory Arbitration

Freudika does not establish mandatory arbitration as the exclusive method of dispute resolution. The User hereby acknowledges the right to bring a claim before a competent court in accordance with applicable law.

26.3. Individual Nature of Disputes

All Disputes shall be resolved on an individual basis only. To the maximum extent permitted by law, the User waives the right to bring or participate in any class, collective, group, or representative actions.

26.4. Jurisdiction and Venue

If a Dispute is not resolved through pre-trial negotiations, it shall be subject to adjudication:

• by the courts at the place of registration of Freudika; or

• by the courts at the User’s place of habitual residence, where this is expressly required by mandatory consumer protection laws.

26.5. Governing Law

These Terms and any Disputes arising out of or in connection with them or the use of the Freudika Platform shall be governed by and construed in accordance with:

• the laws of England and Wales,

excluding conflict-of-laws rules,

unless mandatory provisions of the law of the User’s country of habitual residence provide otherwise.

26.6. Limitation of Subject Matter of Disputes

The User acknowledges and agrees that Freudika:

• is not a party to Sessions between Clients and Specialists;

• bears no responsibility for the content, course, or outcome of Sessions;

• does not guarantee any therapeutic, medical, or other professional result.

Accordingly, any claims relating to the quality, outcome, or content of Sessions may be brought exclusively against the relevant Specialist, unless otherwise required by mandatory law.

26.7. Survival of This Section

This Section shall survive and continue to apply after the termination or suspension of the User’s account or these Terms.

27. GOVERNING LAW

These Terms, as well as any questions, disputes, or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law rules.

If the User is a consumer and permanently resides outside the United Kingdom, nothing in this section shall deprive the User of the protection afforded by mandatory provisions of the law of the country of the User’s habitual residence.

The United Nations Convention on Contracts for the International Sale of Goods (CISG), as well as any other international treaties governing the sale of goods, shall not apply to these Terms, as Freudika does not sell goods but provides digital services.

28. INTERPRETATION OF HEADINGS

Headings and subheadings used in these Terms are included solely for convenience and shall not affect the interpretation, substance, or legal force of the corresponding provisions of these Terms.

29. UNFAIR SOLICITATION AND MISUSE OF THE PLATFORM

The Freudika Platform is intended for establishing and carrying out professional interactions between Clients and Specialists within the scope of the Services provided through the Platform.

Use of the Freudika Platform as a tool for promotion, advertising, or redirection of Users in the interests of third-party commercial services, platforms, websites, or competing projects is not permitted.

In particular, the following actions are prohibited:

  • registration on the Freudika Platform with the primary purpose of promoting a third-party service, product, or platform;
  • posting messages, profiles, descriptions, audio or text materials that directly or indirectly encourage Users of Freudika to use other services or platforms;
  • systematic redirection of Freudika Users to external resources bypassing the functionality of the Platform.

At the same time, these Terms do not restrict the User’s right, at their own initiative, to:

  • discontinue use of the Platform;
  • enter into other professional or personal relationships outside the Freudika Platform.

Freudika does not monitor and bears no responsibility for any interactions, arrangements, or relationships between Users that take place outside the Freudika Platform.

Use of the Freudika Platform for purposes identified in this section as prohibited may be regarded by Freudika as a material breach of these Terms and may result in measures provided for in the section on suspension or termination of access to the Services.

30. ENTIRE AGREEMENT AND SEVERABILITY

These Terms, together with any amendments hereto and any additional agreements entered into between the User and Freudika in connection with the use of the Services, constitute the entire and exclusive agreement between the User and Freudika regarding the subject matter of these Terms and supersede all prior agreements, correspondence, and statements, whether written or oral.

If any provision of these Terms is found to be unlawful, invalid, or unenforceable under applicable law, such provision shall be deemed severable and shall not affect the legality, validity, or enforceability of the remaining provisions.

31. PRICING AND PAYMENT FEATURES OF SESSIONS

Freudika operates as a psychoanalytic and psychotherapeutic digital space in which the price of Sessions constitutes not only a financial condition of access to services but also an element of the professional therapeutic process.

The Client acknowledges and agrees that the price of a Session may form part of the psychoanalytic and psychotherapeutic method and may be used by the Specialist in professional work, including, but not limited to, issues of responsibility, boundaries, transference, and countertransference.

The price of Sessions on the Freudika Platform is determined individually and agreed directly between the Client and the relevant Specialist. Freudika does not fix, standardise, or regulate Session prices, except as expressly provided for in these Terms or in published Platform rules.

Freudika may offer the Client the opportunity to book an initial (introductory) Session with a Specialist under special conditions applicable at the time of booking.

Payment for an initial Session may be subject to a deferred payment obligation and depends on the Client’s decision to continue professional engagement with the Specialist following such Session. The Client confirms that, prior to the commencement of the initial Session, clear and unambiguous information was provided regarding the potential obligation to pay for the Session in the event of a decision to continue work with the Specialist.

If the Client decides, following the initial Session, to continue working with the same Specialist, the cost of the initial Session becomes payable. The corresponding amount may be reflected in the Client’s account balance as a reduction of available balance or as an amount to be settled upon the next balance top-up for booking subsequent Sessions. Such reflection does not constitute a credit, loan, or financial obligation within the meaning of applicable financial or consumer protection legislation and is used solely for the operation of the Platform.

If the Client decides, following the initial Session, not to continue working with the Specialist, Freudika may refrain from charging for such initial Session.

When booking an initial Session with another Specialist, Freudika may require the Client to pre-fund their balance in an amount and on terms determined by the Platform at the relevant time, of which the Client is informed prior to confirming the booking.

Freudika reserves the right to modify the conditions applicable to initial Sessions, including payment procedures, balance pre-funding requirements, the number of available initial Sessions, and other related conditions, subject to prior notice to Users, except where such changes do not adversely affect the Client or are otherwise permitted by applicable law.

32. FORCE MAJEURE

Freudika shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay is caused by circumstances beyond Freudika’s reasonable control.

Such circumstances include, but are not limited to: failures or interruptions of communication networks or internet service providers, disruptions of payment systems, actions of governmental authorities, changes in legislation, emergencies, natural disasters, fires, military actions, terrorist acts, civil unrest, epidemics, pandemics, and other events of force majeure.

33. CONTACT INFORMATION

For any questions related to these Terms, use of the Platform, or the Services, you may contact Freudika at the following details:

Freudika Limited

167–169 Great Portland Street

Fifth Floor

London, United Kingdom

W1W 5PF

Email: support@freudika.com

Date of last update: 07 February 2026