FREUDIKA REFUNDS AND PAYMENTS POLICY

Your purchase and payment for Sessions are governed by this Refunds and Payments Policy.

PLEASE READ THIS POLICY CAREFULLY BEFORE MAKING ANY PAYMENT, AS IT DEFINES YOUR RIGHTS REGARDING PAYMENTS, INCLUDING IMPORTANT LIMITATIONS AND EXCLUSIONS.

Freudika aims to ensure transparent and clear regulation of financial relations between Clients and Specialists in connection with services provided through the Platform.

This Policy applies to all services and features available via the Freudika website and its associated digital interfaces (collectively, the “Freudika Platform”).

Capitalized terms used in this Policy and not otherwise defined herein shall have the meanings assigned to them in the Freudika Terms of Use.

Transactions Between Specialists and Clients

Freudika provides a technological platform designed for requesting, organizing, and paying for Sessions between Users (Clients and Specialists).

Freudika acts solely as a platform and is not a party to any contractual relationship between a Client and a Specialist. Freudika bears no responsibility for the content, conduct, outcome, or consequences of Sessions, nor for any other services, recommendations, or materials provided by Specialists.

Freudika does not continuously monitor transactions between Clients and Specialists, except in cases expressly provided for by this Policy or the Terms of Use.

Billing Currency and Currency Risks

All payments on the Freudika Platform are made exclusively in euros (EUR).

In certain cases, for Users’ convenience, prices may be displayed in other currencies for informational purposes only. Such displays are indicative only and do not affect the currency of the actual payment.

If a User’s payment instrument is denominated in a currency other than euros, currency conversion is performed by the User’s payment service provider or servicing bank. As a result, currency conversion fees or international transaction fees may apply, and the amount shown on the bank statement may differ from the amount displayed on the Platform.

Freudika is not responsible for exchange rates, bank fees, payment service provider fees, or any related costs incurred by the User.

Users are advised to independently verify conversion terms and applicable fees with their bank or payment service provider.

Refunds

Refund requests must be submitted to

support@freudika.com.

Refunds are granted only in exceptional cases.

The primary method for resolving disputes related to Sessions is the crediting of the relevant amount to the Client’s internal balance on the Freudika Platform (hereinafter referred to as “Credit”). Such Credit may be used by the Client to book subsequent Sessions with the same or another Specialist.

The decision to grant Credit to a Client’s balance is made at Freudika’s sole discretion, taking into account the circumstances of the specific case, and does not constitute an obligation of the Platform.

Refunds of funds to the Client’s original payment instrument are permitted only in extreme cases and solely at Freudika’s discretion, where granting Credit to the balance is deemed impossible or inappropriate.

Where mitigating circumstances exist under which the Client missed a Session or cancelled it at short notice, a credit to the Client’s balance or other compensation may be granted at the discretion of the relevant Specialist. The Specialist is under no obligation to agree to any refund or compensation.

Freudika bears no responsibility for fees charged by banks or third-party payment processors and does not reimburse such fees when processing refunds, including refunds to the Client’s payment instrument.

Where a refund to the payment instrument is selected, the speed of fund crediting and actual availability of funds in the Client’s bank account depend solely on the rules and procedures of the relevant bank or payment service provider.

The refund amount is determined in euros (EUR). If the Client’s payment instrument uses another currency, the final credited amount may differ due to currency conversion carried out by the Client’s bank or payment service provider.

Only one refund may be processed per request.

Refunds are not provided if:

• the Client has lost and/or forgotten their account credentials (login and/or password), resulting in data loss, temporary loss of account access, or other inconvenience;
• the inability to participate in a Session was caused by lack of Internet access, technical issues on the Client’s side, device reset, software updates, or other circumstances beyond Freudika’s control.

Refund Procedure

To request a refund, the Client must send an email to support@freudika.com, providing the following information:

• the date and time of the Session;
• the reason for the requested refund;
• the name of the relevant Specialist.

A decision on a refund request is made within up to 30 calendar days from the date of receipt of a complete request.

To the maximum extent permitted by applicable law, any refunds, including the granting of Credit to the balance or a refund to the payment instrument, are provided solely at Freudika’s discretion and do not constitute an obligation of the Platform.

Expired Account

If a User has not logged into their Freudika account for more than 180 calendar days, the account may be suspended and any remaining balance may be forfeited (expired) without compensation.

Account Deletion

In the event of voluntary deletion of a Freudika account by the User, any unused balance is forfeited and non-refundable.

If Freudika suspends or terminates a User’s account due to a violation of this Policy, the Terms of Use, or any other applicable Freudika policies, the User is not entitled to any refund, compensation of unused balance, or reimbursement for cancelled or scheduled Sessions.

Payment Services

Payments on the Freudika Platform are processed by third-party payment service providers and payment processors, enabling:

(a) acceptance of payments from Clients without Freudika directly processing Clients’ payment card data;

(b) settlements and payouts to Specialists.

For the avoidance of doubt, any payment made by a Client to Freudika constitutes proper fulfilment of the Client’s payment obligation for the services provided by the relevant Specialist through the Freudika Platform.

The payment process is carried out using secure payment interfaces of third-party payment services. All transactions are processed using modern cryptographic security measures, including SSL encryption employed by the relevant payment providers.

User-Provided Data

The User acknowledges and agrees that payment and settlement information provided for the payment of Sessions via the Freudika Platform is processed exclusively by third-party payment service providers.

Freudika does not collect, store, or process Users’ payment data, including payment card details.

Freudika is not responsible for any acts or omissions of third-party payment service providers with respect to the protection of such information. Payment processing is governed by the terms, policies, and rules of the relevant payment providers in addition to this Policy.

Freudika reserves the right to change the payment services used and to engage alternative payment service providers, provided that appropriate data security standards are maintained.

Payments

Available payment methods on the Freudika Platform are determined by the selected payment service providers and are displayed to the Client during the checkout process.

All payments for the use of the Freudika Platform, including service fees and applicable taxes (if any), as well as payments for Sessions, are made exclusively through the Freudika Platform.

Clients are responsible for paying all fees charged by banks and payment service providers, including transaction fees and currency conversion fees.

Payouts to Specialists (Payouts)

Specialists receive payouts for each confirmed Session through third-party payment service providers available on the Freudika Platform.

Third-party payment service providers may charge transaction fees. Such fees are deducted from the relevant payout amount and displayed in the Freudika Platform interface.

To receive payouts, a Specialist must:

• complete identity verification (KYC) where required by applicable law or the relevant payment service provider;
• provide tax information in the scope and manner required by the applicable laws of the Specialist’s tax residence jurisdiction and by payment service provider requirements.

Other

Freudika is not a bank, payment institution, or financial organization and does not provide financial, payment, investment, or tax advice.

All payments made through the Freudika Platform are intended solely for the payment of Sessions between Clients and Specialists and for the operation of the Platform’s payment infrastructure.

Payments made through the Freudika Platform may not be used for any unlawful, fraudulent, or legally prohibited purposes, including, without limitation, money laundering or circumvention of applicable legal restrictions.

Freudika reserves the right to suspend, cancel, or reject transactions, as well as to suspend payouts, where required:

– to comply with applicable law;

– at the request of payment processors;

– in connection with suspected fraud, abuse, or chargebacks;

– to meet compliance or financial monitoring requirements.

Where required by law or by payment processor requirements, Freudika may request additional information necessary for processing payments or refunds.